Why This Job is Featured on The SaaS Jobs
Deel operates in a mature, high-complexity SaaS category—global payroll and HR—where product reliability and compliance-adjacent workflows directly shape customer outcomes. A Technical Support Specialist in this context sits close to the platform’s operational edge: diagnosing real production issues, translating them into actionable signals for engineering, and helping internal teams navigate a broad surface area (payroll, HRIS, integrations) that is typical of multi-module SaaS.
For a SaaS career, the role builds durable support engineering fundamentals that transfer across cloud products: structured ticket triage, API and SQL-based investigation, log-driven debugging, and crisp incident communication across functions. The emphasis on knowledge-base creation and reducing repeat escalations also develops the “support-as-a-system” mindset that many SaaS orgs use to scale customer operations without sacrificing quality.
This role tends to suit professionals who enjoy analytical problem-solving and can switch between technical detail and plain-language explanations. It’s a strong match for someone comfortable working asynchronously in a distributed environment and motivated by continuous product change, where learning new features and tracing their downstream impact is part of the day-to-day.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
As a Technical Support Specialist, you’ll be the bridge between frontline teams and engineering, ensuring customer satisfaction through efficient issue resolution. In this role, you’ll tackle complex technical challenges, refine escalation processes, and collaborate with global teams to deliver exceptional support.
What you’ll do
Efficiently work through tickets and escalations via Jira and Slack, operating at Deel Speed!
Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues.
Provide clear, concise, and actionable updates to internal teams about technical problems.
Work closely with product, engineering and other global teams to resolve escalations.
Specialize in different business areas like Payroll and become a subject matter expert.
Help refine processes to enhance operational efficiency and reduce repetitive escalations.
Create and maintain knowledge base articles to empower frontline teams.
Continually learn the Deel platform, keeping up to date with product features and changes.
Achieve and exceed multiple performance-related targets.
Participate in ongoing product training and process improvement initiatives.
Who you are
3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment.
1+ year of experience in Customer Support roles.
Fluent in both written and verbal English.
Strong analytical skills, attention to detail, and a proven track record of resolving technical issues.
Experience using SQL, RESTful APIs and debugging tools (eg. Postman, Chrome DevTools).
Basic scripting knowledge (eg. Python, Node.js) and ability to read and understand code.
Proficiency in analyzing application logs using monitoring tools (eg. Datadog, Splunk, New Relic).
Familiarity with ticketing systems (eg. Zendesk, Jira) for issue tracking.
Ability to explain technical concepts in simple terms to non-technical stakeholders.
Use initiative in identifying trends and/or process improvements.
Have previously embraced remote work, capable of working independently and self-motivated.
At Deel we work at Deel Speed and your job duties may change to occasionally accommodate changing business needs.
Must be based within LATAM region.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.
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